Effective Date: May 5, 2025

Pilot Pilot is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our e-learning platform. Please read this Privacy Policy carefully. By accessing or using our website or platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information when you interact with our website or platform, including:

  • Personal Information: This may include your name, email address, postal address, phone number, and other similar information when you register for an account or subscribe to our services.
  • Payment Information: If you make purchases on our platform, we may collect payment card information, billing address, and other transaction details necessary to process your payments.
  • Usage Information: We may automatically collect information about your interactions with our website or platform, including your IP address, device type, browser information, pages visited, and other usage data.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience, analyse trends, and gather information about how you use our services.

This  Privacy Policy applies in addition to the Terms and Conditions of our Site

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Improving Our Services: To deliver the services you request, personalise your experience, and improve the quality of our platform.
  • Communication: To communicate with you about your account, transactions, updates, and promotional offers.
  • Analytics: To analyse trends, track user interactions, and gather demographic information to understand and improve our services.
  • Compliance: To comply with legal obligations, enforce our terms and policies, and protect the rights, property, and safety of our users and others.

3. Information Sharing

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, hosting providers, and analytics partners. 
  • Analytics: We use Microsoft Clarity, a web analytics platform, to collect and analyze information about your use of our website.  Detailed information on how Microsoft Clarity processes data and options for managing the information shared with Microsoft Clarity can be found here. By accessing our website, you consent to the processing of your data by Microsoft Clarity in accordance with their privacy practices.
  • Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
  • Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, or other corporate change,including, during the course of any due diligence process, We reserve the right to disclose and transfer all user information.

4. Data retention

We will retain your personal information for as long as it is necessary to fulfil the purposes for which it was collected and processed, as outlined in our privacy policy. This includes meeting any legal, regulatory, accounting, or reporting requirements. In certain circumstances, we may anonymize your personal information so that it no longer identifies you personally. Once anonymized, this data will no longer be considered personal information and may be retained indefinitely for statistical analysis, research, or other lawful purposes.

5. Your Choices

You have the right to access, update and delete your personal information. You may also choose to opt out of receiving promotional communications from us by following the instructions provided in those communications.  Please note that even if you opt-out of receiving marketing communications, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

We may also use remarketing services to advertise our products and services on third-party websites to you after you have visited our website. We, and our third-party vendors, use cookies to inform, optimise, and serve ads based on your past visits to our website. These ads may appear on other websites across the internet. You can opt-out of remarketing by visiting the settings or preferences page of your web browser.

If you have any questions about our Privacy Policy or practices described in it, you should contact us by email at mgeorgui@withpilotpilot.com. 

6. Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child under 18, please contact us immediately.

8. Transfer of Personal Data Outside EU

If you are an EU resident using our services and your personal data is transferred to Canada, please be aware that Canada may not have data protection laws that provide the same level of protection as those in the European Economic Area (EEA). By using our services and providing your personal data, you consent to the transfer of your data to Canada and its processing in accordance with this Privacy Policy.

9.  Your Rights

You have certain rights regarding your personal information, which may vary depending on your jurisdiction and applicable laws. These rights may include:

  • Right to access: You have the right to request access to the personal information we hold about you and receive a copy of that information.
  • Right to rectification: You have the right to request that we correct any inaccuracies in your personal information.
  • Right to erasure: You have the right to request that we erase your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
  • Right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain circumstances, such as when you contest the accuracy of the information or when the processing is unlawful.
  • Right to data portability: You have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that information to another controller.
  • Right to object: You have the right to object to the processing of your personal information under certain circumstances, such as when the processing is based on our legitimate interests.

To exercise any of these rights, please contact us at mgeorgui@withpilotpilot.com.  Please note that we may need to verify your identity before processing your request. Additionally, your rights may be subject to limitations and exceptions under applicable law.

We will not discriminate against you for exercising your rights under applicable privacy laws.

If you are a resident of the European Union or the State of California, you may have certain rights regarding your personal information under applicable privacy laws, including but not limited to the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA).

If you are  a resident of the European Union and you believe that your data protection rights have been violated, You have the right to lodge a complaint with a national Data Protection Authority.

10. Changes to This Privacy Policy

We reserve the right to amend or update this privacy policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting on our website. It is your responsibility to review this privacy policy periodically to stay informed of any updates. Your continued use of our services after the posting of any modifications to this policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the updated policy. If you do not agree with the changes, you must discontinue your use of our services. 

  1. Governance and Jurisdiction Clause:

This Privacy Policy will be governed by and construed in accordance with the laws of Ontario, Canada, without regard to conflicts of law principles. In the event that any provision of this Privacy Policy is deemed invalid or unenforceable by a competent tribunal, such provision shall be severed to the extent necessary for the remainder of the Privacy Policy to remain valid and enforceable.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at mgeorgui@withpilotpilot.com.

By using our website or platform, you consent to the collection and use of your information as described in this Privacy Policy.